Privacy Policy

About this policy

We're Saltbush Rabbitry Hobart, a small family-run Mini Lop rabbitry in Sandford, Tasmania (ABN 16 802 712 246). This policy explains what personal information we collect when you use our website, join our waitlist, book a visit or reserve a bunny, and how we look after it.

When we say "we", "us" or "our", we mean Melinda, Cameron & Nicholas at Saltbush Rabbitry Hobart.

What we collect

We only ask for what helps us match the right bunny to the right family:

• Contact details: your name, email address, phone number (optional) and suburb or region

• Bunny preferences: colour and gender preferences, and your ideal timeline

• About your home: whether there are children in the home (by age group only), your bunny experience, why you'd like a bunny, and anything else you choose to tell us

• Bookings and reservations: visit times you book, the bunny you reserve, and records of deposits and balances paid

• Messages: emails, texts and messages you send us

• Website information: basic technical details such as pages visited and the device and browser used

We never see or store your full card details. Card payments are handled by Stripe (see Payments).

How we collect it

Mostly straight from you, when you:

• fill in our waitlist, contact, prep guide or reservation forms

• book a rabbitry visit through our online calendar

• pay a deposit online

• email, text or message us, or chat with us in person

Our website also collects some technical information automatically (see Cookies).

Why we use it

We use your information to:

• keep your place on our waitlist and contact families in the order they joined

• match you with a bunny that suits your family

• arrange visits, reservations, pickup and transport

• take deposits and balances and keep financial records

• send litter updates, photos and care guidance

• answer your questions and support you after your bunny goes home

• run and improve our website

We don't sell your personal information, and we don't use automated programs to make decisions about you.

Messages from us

If you join our waitlist or reserve a bunny, we'll email you about your place, litters and your bunny. Text messages are only sent if you tick the consent box on our form.

You can opt out any time: click unsubscribe in an email, reply STOP to a text, or just tell us. We'll still contact you about a reservation or payment you've made.

Who we share it with

We only share your information with the services that help us run the rabbitry, and only for the purposes above:

• HighLevel (LeadConnector): website, forms, bookings, emails and texts, customer records. Based in the United States.

• Stripe: card payments for deposits and balances. Based in the United States and other countries.

• Cloudflare: domain and website security services. Visits to our website pass through Cloudflare. Based in the United States.

• Google Workspace: business email and documents. Based in the United States.

This means your information is likely to be stored or processed overseas, mainly in the United States. We choose established providers with strong security.

We may also share information if the law requires it, or with a transport provider you've asked us to arrange. We never sell or rent your information.

Payments

Deposits paid online go through Stripe. Your card details are entered into Stripe's secure system and never reach us. We only see the payment confirmation, amount and the name and email attached to it. Stripe's handling of your information is covered by Stripe's privacy policy.

Cookies

Our website uses cookies and similar technology so forms and bookings work, and to see which pages are visited and how people found us. You can block or delete cookies in your browser settings, though some forms may not work properly without them.

We don't currently use advertising or social media tracking pixels. If that changes, we'll update this policy.

Storage and security

Your information is stored electronically with the providers listed above, behind password-protected accounts that only our family and anyone helping us run the rabbitry can access.

We keep waitlist details while you're on our list, and records of sales and payments for as long as tax law requires (generally five years). If you leave the waitlist and haven't bought a bunny, we delete your details promptly. When we no longer need your information, we delete it or remove anything that identifies you.

Your information, your say

You can ask to see the information we hold about you, correct anything that's wrong, or ask us to delete it. Email us at [email protected] and we'll reply within 30 days, usually much sooner. There's no charge.

We may need to confirm who you are first. If we can't do what you ask (for example, we must keep payment records for tax), we'll tell you why.

Questions or complaints

If you have a question or think we've mishandled your information, email [email protected]. We'll look into it and respond within 30 days.

If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Changes to this policy

We may update this policy as the rabbitry grows. The latest version will always be on this page, with the date it was last updated.

Last updated: 29 October 2026